Informática Iscte
Tip: The physical address of the network card (mac-address) that is defaulted will be the one that you can use to access the wired network.
On newer devices, eduroam configuration is automatic by simply entering the Iscte´s username and password.
1. Go to the Wi-Fi settings.
2. Choose the “Eduroam” network.
3. Enter your Iscte’s username and password.
Target Audience: Iscte-IUL Employees.
Answer/Solution: Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using an internet connection instead of a traditional phone line.
Further Information:
Target Audience: Iscte-IUL Community
Answer/Solution: If you can’t connect to the VPN because you can’t access or use the MFA app (e.g. Okta Verify), check if:
In these cases, you should contact us by creating a service request on our iAjuda service portal or by sending a message via WhatsApp to +351 917 308 650. Our service will reset the MFA, allowing you to reconfigure multifactor authentication. For more information, see our support page.
Target Audience: Iscte-IUL Community
Answer/Solution: If you have MFA configured and you get the error ‘Connection Failed’ as shown in the image below:
You should do the following:
Target Audience: Iscte-IUL Community
Answer/Solution: If your MacOS operating system is older than Bing Sur 11.7.10, you must use the following file to install the VPN: GlobalProtect(old).pkg
Further Information: Before installation, you must uninstall GlobalProtect by following these steps:
TIP: Do not update the VPN after installation, as this could prevent it from working.
Target Audience: Iscte-IUL Community
Answer/Solution: If you are going to install the GlobalProtect VPN on a device with an ARM processor (e.g. Snapdragon), you will need to use the version compatible with this system.